Refund policy

Return and Refund Policy

Last updated: August 2, 2026

All Sales Are Final Due to the nature of trading card products, all sales are final. We do not accept returns or exchanges on any opened sealed product, rip-and-ship orders, or single cards.

Rip-and-Ship Orders By placing a rip-and-ship order, you understand and agree that:

• Pull results are random and determined by the manufacturer. Prime Pulls has no control over pack contents.
• No refunds or replacements will be issued based on pull results, card rarity, or perceived value.
• Once product has been opened on your behalf, the order is considered fulfilled and non-refundable.

Sealed Product Unopened sealed product may be eligible for a return within 7 days of delivery, provided:

• The item is in its original, factory-sealed condition with no damage to shrink wrap or packaging.
• You contact us before shipping anything back.

We reserve the right to refuse a return if the product shows signs of tampering or damage.

Damaged or Incorrect Items If you receive a damaged shipment or the wrong item, contact us within 48 hours of delivery with photos and your order number. We will work with you to make it right, which may include a replacement or store credit at our discretion.

Chargebacks Initiating a chargeback without first contacting us to resolve an issue may result in a permanent ban from purchasing through Prime Pulls.

Refund Processing Approved refunds are issued to the original payment method within 5–10 business days.

Contact Us To initiate a return or report an issue, contact us at primepullstcg.com.